Information for Students During the Corona Pandemic

Dear JGU students,

The current situation is very challenging and uncertain for your every-day life as a student and the organization of your studies. Courses and examinations are taking place under extraordinary circumstances, stays abroad have been cancelled, part-time jobs terminated, and advice and counselling services are still only available online for the most part.

However, all of JGU’s staff are working hard to find solutions for you and provide you with the best possible support during this time.

You can find information and answers to questions concerning the organization of your studies during the corona pandemic here.

Organizing your Studies

Given the current considerably lowered state of infections, the JGU campus can be carefully opened again. Starting June 7, JGU is transitioning from emergency mode to restricted regular operation. The buildings are reopened for specific events and services. Access to campus (by car) is still restricted.

Only people without any signs of a respiratory tract infection are allowed to visit the campus. The rules considering distancing and hygiene still have to be unconditionally followed.


  • Generally keep a distance of 1,5 meters from other people.
  • Adhere to designated markers regarding routes and seating.
  • Also use video conferences for workgroup and discussion meetings.

Mask Requirement:

In all JGU buildings wearing a medical face mask (surgical mask or FFP2 mask or KN95 mask) is mandatory. An exception does only apply when being at your personal workstation in an office occupied by only one person.


  • Letting in fresh air on a regular basis is indispensable.
  • The necessary ventilation provisions are signposted at every course room.


  • Wash your hands often and thoroughly.
  • Disinfectants are available at building entrances.
  • Cough and sneeze into your armpit.

Offers to get tested:

Rapid antigen tests can be done in the Covid-19 testing center in Hechtsheim as well as at the on campus-testing site.

Testing center Hechtsheim:

opening hours: Mo-Fr, 8 a.m.-6 p.m., Sat 10 a.m.-2 p.m
appointments at

On campus-testing site:

opening hours: Mo-Fr, 7 a.m.-4 p.m.
registration at

Yes. Students as well as employees can have a rapid antigen test done without prior appointment free of charge on campus.The test center is located in the former biochemistry building, straight across the bike shop near (the dormitory) Inter II.

Please note that a one-time registration at is necessary.

  • opening hours: Mo-Fr, 7 a.m.-4 p.m.
  • individual QR code has to be shown on mobile device or as printed copy (generated with the registration)
  • result automatically by mail without waiting time
  • for general questions contact

Advanced departmental arrangements have to be observed.

No. Studying in the summer semester will remain digital. Exams will take place as planned.

The lecture period of the winter semester 2021/22 will start October 18, 2021 and end February 5, 2022 (identical for students of medicine and dentistry).
The orientation week will be taking place October 11-15, 2021.

JGU is planning for the winter semester to be taking place on campus. As a prerequisite, legally mandated social distance regulations have to be omitted for courses at institutions for higher education.
Should social distance regulations for courses further apply, however, the predominant number of courses has to be offered in a hybrid format or online.

No, the winter semester will not entirely be taking place digitally. JGU would like to return to campus and is therefore planning the winter semester as on campus-semester.
As a matter of course, there could be courses offered in a hybrid format or digitally only.

No, considering the previous experiences of the pandemic, planning is conditional. It will not be possible to have a (complete) on campus-semester if a new lockdown becomes necessary or if social distance regulations remain in place.

Yes, since the winter semester will not entirely be taking place digitally, participation in on campus-courses is generally considered a precondition for an advancement in your studies.

With respect to planning, the safety of all involved has top priority. In coordination with the Rhineland-Palatinate Ministry of Science and Health, all necessary measures regarding infection protection will be taken. As a consequence, for example, the mask mandate might still be applied. Where regulations like this are not sufficient, distance formats (online teaching) will be used. Individual infection protection, however, is every university member's own responsibility as well.

With regard to this, no reliable information is currently available. Specific policies - such as social distancing rules, maximum size of courses or mask mandate - depend on the prevailing legal parameters in the winter semester (e.g. Rhineland-Palatinate order to combat corona ("Coronabekämpfungsverordnung"), federal emergency brake ("Bundesnotbremse"), if applicable) which in turn are put into effect by the responsible political entities considering current levels of infections and vaccination at any given time.

The state conference of university presidents ("Landeshochschulpräsidentenkonferenz" (LHPK)) is currently cooperating with the Rhineland-Palatinate Ministry of Science and Health regarding possible parameters for studying and teaching in the coming winter semester. Among other topics, the necessary provisions to make on campus-teaching possible are discussed.

The Data Center has compiled some tips on studying and working at home (see subsection study@home).

We also recommend the course „Digital Studieren“, which you can access via (in German).

In addition, the “Skype for Business” app has been made available for all students (see

There is a moodle course on studying online available for all JGU students.

In addition, the Data Center has complied some tips on studying and working at home.

Unfortunately, the Data Center cannot loan out any devices at this time. However, you can use your smartphone for many of the online courses for the time being, if you have one.

In financial emergencies that occur through no fault of your own, JGU’s  AStA offers subsidies through a relief fund, which can also be used to obtain necessary devices for your studies.

The Studierendenwerk Mainz can help in financial crises through its Emergency Aid Fund, as well. You can find information for quick help and financial support during the corona crisis here (link in German). It’s best to contact to the Studierendenwerk via e-mail:

Collection of contact details for contact tracing in case of possible corona infections

Johannes Gutenberg University is obliged to collect the contact details of all persons who participate in on-campus courses and, if requested, to provide these records to the local health authority (Gesundheitsamt) for contact tracing purposes. It is not possible and not permitted to hold a course without collecting the participants’ contact details.  At JGU, contact details will be collected digitally using the Uni Mainz App, which can be downloaded from the Apple App Store or Google Play Store. The system is easy to use and replaces manual processes with paper lists.

You have to enter your contact details (name, first name, address, phone number) in the app once. The contact details you enter in the app will only be used for the collection of contact details and will not be compared with or used in other systems (e.g. JOGU-StINe) and your data will only be stored on your mobile device.

Students who participate in an on-campus course scan the room QR code placed in all of JGU classrooms; your data (contact details together with the name of the room and the time you enter it) will be securely stored on a JGU server, kept there for one month and then be deleted. When you leave the room, you have to use the JGU app again to sign out. Detailed instructions can be found at (in German).

If you do not use a mobile device, you can print out a personalized (your personal) QR code at after entering your contact details. For your contact details to be collected when entering a room, another person (who has already registered for this room using the JGU app) can scan your personal QR code. As soon as this person leaves the room, all other persons registered with this person’s app will also be signed out. If you want to attend an on-campus course, we recommend printing out your personal QR code beforehand as a backup.

If you have any questions regarding the technical implementation or the collection of contact details, please send your query to More detailed information on the collection of contact details at JGU can be found at (in German).

Examinations and coursework

Please note that the following exceptions may not apply to some state examination programs with general examination regulations.

JGU teaching staff are stressing the importance of active participation also in digital teaching formats, and restructuring their didactic concepts accordingly. Many of them offer synchronous (live) courses.

Regular participation is suspended with digital teaching concepts and must not be a prerequisite for assigning credits or certifying coursework. The requirements for active participation in digital class formats may not exceed the requirements for a corresponding on-campus course. If, in substantiated cases, especially due to technical conditions or children or relatives who are in need of care, students cannot participate in synchronous digital courses at all or only to some extent, they are to be enabled to provide proof of active participation in an equivalent form. Please contact your course teacher for more details.

Teaching staff can opt for take-home examinations instead of on-campus examinations. The examinees receive the examination via e-mail or an online platform (s.a. ILIAS) and have to complete the tasks within a set period of time. Since the exam is not supervised, aids and resources are allowed, but they must be specified. Comparable to a term paper, you have to submit a written statement declaring the work is exclusively your own.

If none of the participants disagrees, all oral examinations can be carried out via video conference. In the event of a technical malfunction, we guarantee that you will not suffer any negative consequences.

In special cases, such as students who have to provide for children or relatives who are in need of care during the corona pandemic, or because of limited access to libraries, laboratories or archives during the pandemic, or if you are part of a high-risk group, deadlines for term papers or final theses or comparable written assignments may be extended. Please contact your responsible student advising office or registrar’s office.

If external internships – with the exception of teacher training internships – cannot be completed due to the coronavirus pandemic, an appropriate substitute performance can be agreed upon, as long as it is equivalent according to the examination regulation.

The state parliament of Rhineland-Palatinate has decided to extend the standard period of study by one semester for all students who were enrolled at a university in Rhineland-Palatinate in the summer semester 2020 and were not on a leave of absence. This regulation does not apply to the state examination programs - here the standard period of study is determined by federal regulations. The Minister of Science will work at the federal level to ensure that the extension is also implemented for state examination programs.

- Press release of the Ministry of Science, Continuing Education, and Culture (MWWK) (in German)

The following deadlines are suspended until September 30, 2021:

  • Registrations for repeat examinations
  • Registration for Bachelor or Master theses
  • Fulfilment of requirements that were issued at the time of admission to the program.

The deadline for submitting proof of a bachelor’s degree in case of conditional admission to a master’s degree course of studies is extended for one semester (proof can be submitted by the end of the second semester).

You can withdraw from an examination up to 48 hours before the examination date without providing a reason. This also applies to repeat examinations. If possible, withdrawal can be done via JOGU-StINe. Otherwise, please contact your registrar’s office or your student advising office.

  • For the summer semester 2020, an additional attempt to repeat failed examinations was granted in some cases. This regulation was extended to the winter semester 2020/21 and summer semester 2021 (in accordance with the university senate deciscion of March 19, 2021).
  • Details on the regulation in the summer semester 2020, winter semester 2020/21 and summer semester 2021:
    • For exams which have been taken and not passed, an additional attempt is granted. Exceptions to this are final theses according to §26 para. 3 no. 2 Hochschulgesetz as well as examinations and coursework in state degree programs with the pursued degree "Staatsexamen" and the subject Jura, Medizin, Pharmazie or Zahnmedizin.
    • An additional attempt is also granted for performance assessments which were taken and not passed in the summer semester 2020, winter semester 2020/21 and summer semester 2021 according to § 18 of the examination regulations for the study program in Human Medicine at Johannes Gutenberg University Mainz dated July 18, 2011 as amended and according to § 15 of the examination regulations for the study program in Dentistry at Johannes Gutenberg University Mainz dated September 7, 2010,
    • Accordingly, an additional attempt is granted for performance assessments in the Pharmacy program that were taken and not passed in the summer semester 2020, winter semester 2020/21 and summer semester 2021. If a performance assessment is taken and not passed several times during the summer semester 2020, winter semester 2020/21 and summer semester 2021, only one additional attempt is granted. The practical part of the performance assessments according to § 12, paragraph 2 of the examination regulations for the study program in Pharmacy (state examination) at Johannes Gutenberg University Mainz dated September 21, 2018 is excluded from the additional attempt.
    • In the event of cheating or failing on account of a different violation of the regulations, no additional attempt to repeat the examination is granted.
    • The additional attempt to repeat the examination is registered automatically.

Unfortunately, the traditional post-exam review of written examinations and minutes of the examination is currently not always offered on-campus. In some cases, the post-exam review can be replaced by a digital version; the participants in the examination are to be informed accordingly. If a post-exam review is not possible, existing deadlines for raising an objection or appealing against a decision regarding the assessment of examinations and coursework is to be moved accordingly.

On-campus examinations

Johannes Gutenberg-University aims to allow for smooth examination procedures as far as possible even during the corona pandemic. Of course, containment of the pandemic and health protection of all university members are top priority.

Examinations will go ahead as scheduled in line with the concept of hygiene and distance for examinations. Oral examinations can take place based on the departments' concepts of hygiene and distance. The executive university board is once more explicitly referring to the possibility of digital oral examinations.

With regard to the offer of on-campus examinations at the end of the winter semester 2020/21, your course teachers will inform you in time. In the case of alternative examination formats you will also be informed.

  • If you are unable to take on-campus examinations, either because you belong to a risk group or members of a risk group live in your household, or because you cannot enter Germany due to restricted visa regulations, you can notify the examination committee and apply for a different equivalent examination format to obtain credits for examinations and coursework; to do so, appropriate proof is required. Depending on the case, instead of taking the examination in a different format, you may also be able to take the examination in a separate room.

In any case, if on-campus examinations are being carried out, the applicable hygiene and distance regulations have to be observed in order to protect JGU students and staff.

It is possible to withdraw from an exam up to 48 hours before the exam date without providing a reason. If you have to withdraw at short notice, the regular procedure applies: In the case of symptoms that point to Covid-19 (i.e. fever, dry cough, trouble breathing, loss of taste/ smell, sore throat, aching limbs), you may not take the exam. Please stay at home! The usual procedure for reporting sick for an exam also applies here. If you present a doctor’s note, the exam will not be counted as an attempt. The diagnosis does not need to be disclosed. Please take note of the subject-specific requirements regarding the form and deadline of the note.

Should any symptoms arise during the examination, please inform the supervisor and leave the room while maintaining your distance. For an excused withdrawal during the examination, higher standards apply to the doctor’s note (as a rule, the note must be issued by an “Amtsarzt”). Please take note of the specific requirements of your subject.

Due to the continuing state of infection we ask you to take a voluntary rapid antigen test before taking an exam.

You can take a rapid antigen test free of charge on campus.The test center is located in the former biochemistry building, straight across the bike shop near (the dormitory) Inter II.
Please note that a one-time registration at is necessary.
For general questions please contact

In all buildings wearing a medical face mask (surgical mask or FFP2 mask or KN95 mask; also for vaccinated persons) is still mandatory; this also applies during written and oral examinations.
According to § 2 of the currently effective 24th Anti-Corona Ordinance from June 30, 2021, the mask mandate does not apply when taking an examination at a desk if social distancing can be maintained.
On account of a presently not sufficiently high enough immunization protection among students, the university executive committee is asking all students taking examinations and the supervisory staff to still wear face masks at a desk where possible.

An exemption from wearing a face mask is possible if it is accounted for with a medical certificate. The certificate has to at least comprehensibly indicate the basis for the medical diagnosis and state the reasons why wearing a face mask is considered an unacceptable imposition in the specific case.
Please contact the responsible Study Office (Studienbüro) with the appropriate certificate absolutely immediately. The Study Office responsible is the one of the subject you take the examination in. Prior arrangement with your Study Office is compulsory, since the exemption from wearing a face mask calls for further organizational steps. Without prior arrangement with the Study Office taking an examination without a face mask is not possible.

As well as in on-campus courses, digital contact registration is required during examinations. This serves the necessary contact tracing by the local health authority (Gesundheitsamt) should the situation arise. Before entering the classroom the qr code of the respective classroom has to be scanned. For this purpose it is essential to have installed the Uni Mainz-App available in the App Store or in the Google Play Store. The system can be used easily and substitutes the manual contact registration using paper lists.
Further information can be found here: as well as here: In case of technical problems the following information may help:

  • Everyone has to keep a distance of at least 1,5 meters at all times.
  • In line with minimum distance regulations touching, hugging or shaking hands is not allowed.
  • Please pay attention to the markers leading the way when entering or leaving as well as within the building.
  • Disinfect your hands when entering the building, appropriate dispensers are located at the entrance of the building. Please refrain from touching your face with your hands, do especially not touch your oral, ocular and nasal mucosa.
  • If possible, please do not touch publicly available items such as door handles or elevator buttons with your entire hand or fingers, but rather use your elbow where applicable.
  • Please follow coughing and sneezing etiquette. Coughing and sneezing into your elbow is one of the most effective preventive measures. When coughing and sneezing, please keep as much distance from other people as possible and turn away from them if you can.
  • Preassigned seating arrangements in the classrooms cannot not be changed.
  • Please bring your own writing utensils.
  • Before and after electronic examinations, students have to clean computer keyboards and mouse devices. Disposable cleaning tissues will be provided.
  • Please remain in your seat until the end of the examination
  • Personal items are not to be exchanged during examinations.
  • Please keep a safe distance also before and after examinations. Gathering in crowds before and after examinations is not allowed.
  • If you arrive by car, please keep in mind: At the moment, day tickets to enter the university campus by car are not available. There is still free access to the parking lot at Dalheimer Weg (right outside campus). Students with permits can enter the campus by car without any problems.

You can find further information here (in German).

Due to distance and hygiene regulations, some examinations have to take place at external locations off-campus.

Directions can be found here:

Re-Registration and leave of absence

A digital semester is not a reason for a leave of absence. The reasons for a leave of absence must be personal (e.g. risk group, study under digital conditions not possible (proof required)). The regular application deadlines apply.

The semester fees are not paid to JGU, but to the Studierendenwerk and the AStA. The fees are collected from all students, regardless of which services they use. The legal basis for the collection of fees is the contribution regulations of the student body and the Studierendenwerk. The fees are used to finance the AStA's counseling services and the semester ticket as well as the Studierendenwerk’s dormitories, counseling and cafeteria services. These services are also available during the corona pandemic. To the knowledge of JGU, neither the Studierendenwerk nor the AStA are planning to reduce or waive fees.

The waiver of tuition fees due to the corona pandemic is not planned. One way to avoid the levying of tuition fees is to take a leave of absence from studies. The leave of absence from studies must be applied for before the beginning of the semester, the reasons for this must be proven when the application is submitted. Students on leave of absence do not pay any tuition fees, but they are not allowed to perform any study or examination work during the semester of leave of absence. A retroactive leave of absence for the summer semester 2020 is currently (July 2020) excluded, as corona-related reasons for leave of absence have been in existence for some time. However, a digital semester in itself is not a reason for a leave of absence. The reasons for a leave of absence must be related to the person (e.g. risk group, study under digital conditions demonstrably not possible in a meaningful way). The regular application deadlines apply.

In accordance with § 2, paragraph 4, no. 4 of the Partial Framework Examination Regulations of the Johannes Gutenberg University Mainz for the conduct of a predominantly digital semester (Corona Statute) of June 8, 2020, for students who are enrolled in the first Master's semester in the summer semester of 2020, the deadline for providing proof of a Bachelor's degree will be extended by one semester in the case of conditional admission to a Master's course of study; proof must now be provided by March 31, 2021.

A digital semester is initially not a reason for a leave of absence. The reasons for the leave of absence must be personal (e.g. risk group, study under digital conditions demonstrably not possible in a meaningful way). The regular application deadlines apply.

The semester fees do not go to the JGU, but to the Studierendenwerk and the AStA. The fees are collected from all students, regardless of the use of the services financed by the fees. The legal basis for the collection of fees is the contribution regulations of the constituted student body and the Studierendenwerk. The fees are used to finance advisory services provided by the AStA and the semester ticket as well as dormitories, advisory services and canteen services provided by the Studierendenwerk. These services are also available during the Corona Pandemic. To the knowledge of the JGU, neither the Studentenwerk nor the AStA plan to reduce or waive the fees.

If you can prove that you are in a financial emergency due to the pandemic, for example, because your part-time job has been lost and you have not been able to find a new part-time job, the Studierendenwerk can provide you with between 100 and 500 euros per month in government subsidies.

Information for International Students

Please check if you are sure you want to exmatriculate. Alternatively, you can apply for a leave of absence; if you do so, you can keep your student status and the leave of absence does not count as an academic semester.

If you wish to exmatriculate, you can apply for exmatriculation online via JOGU-StINe. In this case, you can only continue your studies if you apply again and are admitted again.

Exmatriculation is still possible until April 30. You can apply online via JOGU-StINe (under Services – Applications – Electronic Applications). It is also possible to get a refund of your semester fee until April 30. To get your refund, please write an email from your JGU mail account (… to Student Services ( with the following information (in German or English):

          1. Last name, first name
          2. JGU student ID number
          3. Planned date of departure or current whereabouts (if already departed)
          4. Bank account details:
            ) European bank account: IBAN, BIC, account holder
            b.) non-European bank account: account number, bank name, account holder, country (please note: transfer fees to non-European accounts will be deducted, so you might get a little less money back)
          5. Please include the following information in your email:
          6. „Due to the current Corona crisis I had to cancel my second semester at JGU and have already travelled home or will travel home soon. I hereby confirm that I have destroyed/will destroy my semester ticket when I leave Mainz.

It is possible to continue your exchange semester online. Please write an email to and you will receive more detailed information. A special edition of the Practical Guide for the 2020 summer semester is available at

          1. Before travelling to Germany, please make sure to check with your home country’s foreign ministry whether it is currently possible to cross the border into Germany. From some countries, entry into Germany is not possible under any circumstances at the moment. If this is the case, you will have to postpone your stay in Mainz. From other countries, it may be possible to enter Germany if there is an important reason for travel. Your enrollment at JGU counts as an important reason. In order to facilitate your entry, we will upload additional entry certificates to JOGU-StINe. These certificates do not guarantee successful entry, but they may be helpful if you present them at the border together with your enrollment certificate.
          2. Please make sure to observe the following guidelines for restricting social contacts, which are valid in Germany until at least April 19, 2020:
            1. Citizens are required to reduce contact with people outside of their own household to an absolute minimum.
            2. Wherever possible, a minimum distance of 1.5 meters is to be kept from other persons in the public space.
            3. Staying in the public space is only permitted if you are alone, with one other person not living in the household, or in the company of members of your own household. Violations of the contact restrictions are to be monitored by the regulatory authorities and the police and prosecuted in the event of violations.
            4. Journeys to your place of work, emergency care, shopping, visits to the doctor, participation in official meetings, necessary appointments and examinations, help for others or individual exercise in the open air as well as other necessary activities remain possible.
            5. Groups of people celebrating in public spaces, in apartments or private facilities are unacceptable in view of the serious situation in our country.
            6. Restaurants are being closed. Pick-up and delivery services are excluded from this regulation.
            7. Services such as hairdressers, tattoo/piercing studios, massage studios, cosmetic studios etc. are closed, as physical contact is necessary to provide these services. Medically necessary treatments remain possible.
            8. In all businesses and services, especially those open to the public, it is important to comply with hygiene regulations and implement effective protective measures for employees and visitors
            9. These measures shall be valid for at least two weeks.

(source:, Link in German).


You are an applicant with a non-European citizenship

For applicants from abroad, this confirmation is issued with your letter of admission in the download section in JOGU-StINe. You do not have to apply for a separate confirmation.

You are a German applicant or treated as such

After you have received your letter of admission, you can apply for a confirmation stating that you will participate in on-campus courses by e-mail to (please include your application number).

You are an enrolled JGU student and currently abroad

You can apply for a confirmation by sending an e-mail to The confirmation will then be made available in the download section in JOGU-StINe.

International degree seeking students can send an email with their individual questions to

Exchange students can send an email with their individual questions to:

Students in joint or integrated degree programs should contact the coordinator of their programs directly.


The Studierendenwerk Mainz can help in financial crises through its Emergency Aid Fund, as well. You can find information for quick help and financial support during the corona crisis here (link in German). Please take up contact to the Studierendenwerk via e-mail and add your phone number.

In financial emergencies that occur through no fault of your own, JGU’s AStA offers interest-free loans and subsidies through a relief fund for support paying the semester fee, for rent, or for health insurance, for example.
The Family Services Center also has an emergency relief fund and scholarships for students and doctoral students with family tasks.
Loans in special hardship cases according to § 27 SGB II
In exceptional cases of hardship, students can also receive SGB II benefits without having to exmatriculate. However, these benefits must be paid back.
Detailed information can be found on the website of the Deutschen Studentenwerk.
For detailed and individual questions, please contact your responsible job center.

BMBF (Federal Ministry for Eduacation and Research) Interim Aid Corona help from the Federal Ministry of Education: Financial support for students through

Grant for students in emergency situations

For students having suffered a pandemic-related financial emergency, BMBF provides an intermin aid in the form of a grant.

BMBF is also providing interim aid for students in pandemic-related emergencies. Starting May 8, you can apply for an interest-free loan from the KfW.

You can find further information here: (in German)

You can find a number of part-time jobs using the employment agency’s job exchange. Those looking for work can also contact the job-seeker hotline +49-800-4 5555 00 or +49 6131-248 777. A search for employment can also be filled out online (link in German).

Many sectors, such as restaurants, grocery stores, delivery services or distribution centers are looking for temporary help.

JGU central services and other facilities

The student services are open for public consultation. You can find the current opening hours for the Infodesk on the website of student services.

The university library as a location for studying is open again. Students still have to book a work station.

Please check the rules currently in effect before planning a visit on

The campus buildings have been closed to the public since March 24, 2020.

The Data Center’s advising services offer advice on all IT problems having to do with research, teaching, and studies at the University Mainz. You can find it in Room 47 (00 151) next to the DTP studio on the ground floor of the Natural Science Faculty, Johann-Joachim-Becher-Weg 21.

Advising takes place Monday through Friday from 9 am to 6 pm:

          • via e-mail at possible, please use this option). When you send us an e-mail, please do so from your university e-mail account. In order for us to be able to help you as quickly as possible, please give us as much information as you can in your e-mail – operating system, programs used, error messages, etc. are important clues we would otherwise have to ask you for.
          • via phone:within JGU: 2 63 16 otherwise: +49 6131 39 26316
          • on-site in Room 47 (00 151) on the ground floor of the Natural Science Faculty. Here is the → room plan.

Please note that the hotline’s room is on the ground floor of the Natural Science Faculty. Since the building is only open until 1 pm at the moment, please make an appointment for collecting items in advance.

Please also note that the number of land lines is limited. Therefore, please use Skype for Business (S4b) or e-mail as much as possible, even when calling from outside.

Yes. The contents of the JOGU-StINe introductory presentation can be found in these  Info-Videos.

The presentation is available for download.

Counseling and Support Services

Mental Health Services offers the option of counseling via phone call and has published tips for dealing with the corona quarantine.

Additionally, you currently have access to online modules with helpful tips and exercises on topics such as promoting relaxation, positive thinking, and stress management.

The Family Services Center has collected important information and tips for (expecting) parents and those taking care of family members in the time of Corona: (in German).

To ease everyday life in these turbolent times, JGU offers families with a child/with children an additional day care service: starting from now parents can use 10 days of pme Familienservice GmbH's virtual day care programm.
In addition, students as well as employees can already register their children for childrens' holiday camps 2021. See here for further information.

Furthermore, the Family Services Center’s regular advising offer remains accessible via e-mail or phone/video conference.

The University Chaplaincy Mainz’s team is at your disposal for conversations and advice on any of life’s questions (link in German). They are there for everyone who needs someone to talk to, no matter your nationality, religion, or worldview. They are happy to listen and offer support. Appointments for in-person conversations can be made via e-mail or phone call.

University Chaplaincy Team

More information on how to deal with the mental consequences of the pandemic and recommendations on how to strengthen your mental health can be found on the website of the Leibniz-Institut für Resilienzforschung (LIR) (Link in German).

You can reach the crisis line here: 0800-111 0 111, 0800-111 0 222 or by visiting – chat or e-mail is also possible (link in German).

If you are experiencing domestic violence, you can get free and anonymous help by calling 08000-116 016. Or by visiting – or via chat or e-mail.

The Student Advisory Center‘s staff offers advice on
• Changing your subjcet
• Transfer to another university
• Planning your studies
• Second degree

Please call +49-6131-39 22122 (Mon - Fri 9-12 + Mon - Thur 13-16) to make an appointment for an individual advising session (in person or on the phone).
We also answer your question by e-mail :

You can also contact your Academic Advisory Office directly for subject-specific questions (link in German).

The student councils represent the student body of a faculty and can also help you organize your studies (link in German).

Suspected of Corona Infection / Confirmed Information

If you have symptoms such as fever, a cough, and difficulty breathing and therefore suspect you might be infected with the coronavirus, you should first call the Rhineland-Palatinate 24-hour-hotline for “Fieberambulanzen” (you can find a list of the Rhineland-Palatine “Fieberambulanzen” here) by calling 0800 99 00 400. Alternatively, you can call Patient Services by dialing 116117 or contact your general practitioner. Links are in German.

Information for persons returning from traveling can be found here (Link in German).

For questions on the topic of the coronavirus, call 0800 575 81 00. Available on weekdays from 8 am to 6 pm and from 10 am to 3 pm on weekends.

An overview of the responsible public health authorities can be found here .

Information on current developments and numbers of infections in Germany and German Federal States can be found on the website of the Robert Koch Institute.

Especially in times of "social distancing", a wave of solidarity can be seen in Mainz and Rhineland-Palatinate, which makes it clear that social cohesion and community care are needed more than ever in this difficult situation.

Support offers can be found at and on the City of Mainz website.

In case of a confirmed coronavirus infection, you are required to inform the responsible health authority without delay. The health authority will then guide you through further steps.

Additionally, JGU’s chancellor should be informed ( so further necessary and relevant measures can take place in consultation with the responsible authorities.

The city the relevant infected person is located in determines the responsible health authority. For Mainz, it is the Gesundheitsamt Mainz-Bingen. You can find information and contact details here: (link in German).